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At Divine Bloom, customer satisfaction is our top priority. We are committed to providing high-quality products and exceptional service, and we take great care to ensure that every order meets our rigorous quality standards before it reaches you.
Due to the perishable nature of our fresh flowers arrangements, and in compliance with health and safety regulations, all sales are final and we are unable to accept standard returns. However, we understand that issues can occasionally arise, and we are here to help make things right.
If you are not satisfied with your order, you may request an exchange within 24 hours of delivery. Exchanges may be offered in the form of a replacement product (such as a new arrangement) at no additional cost.
To initiate an exchange, please contact us within the 24-hour window by:
Include the following in your message:
Once we receive your request, we will review the case and, if approved, arrange for a replacement product for local pickup or redelivery.
We appreciate your understanding as we work to uphold the highest standards of quality and service. While we cannot accommodate general returns, our team is always here to ensure your concerns are addressed promptly and fairly.
Thanks so much for choosing Divine Bloom!